Turning many strong opinions into a cohesive experience.

HireRight had teams doing interconnected work, but the tools and data supporting them didn’t always connect as elegantly as the people needed them to.

The challenge was to design an internal platform that could bring more of that work together. It needed to help employees and contractors complete their day-to-day tasks, make information easier to share across teams, and give administrators the control they needed behind the scenes.

Simple on the surface. Powerful underneath.

We were really designing two experiences at once.

On the front end, the system needed to feel intuitive and surprisingly simple for something with so much happening underneath. On the administrative side, it needed enough structure and flexibility to manage complex workflows, data, permissions, and changing business needs without becoming a monster to maintain.

I led the Accenture design team, working closely with HireRight stakeholders and employees to understand how the work actually happened, not just how it looked on a process diagram. Their feedback helped us uncover where teams crossed paths, where information needed to move between them, and where the experience could remove unnecessary work.

Designing with the people already designing HireRight.

At the same time, we partnered closely with HireRight’s internal design team.

What we were building needed to feel like HireRight and stay consistent with their existing brand and product ecosystem. It also needed to complement, and in some cases integrate with, the tools their team was already responsible for.

My role sat right in the middle of all of it: HireRight employees and stakeholders, their design team, Accenture’s strategy team, Accenture leadership, and my own designers.

There were a lot of voices in the room.

My job was to turn those ideas and opinions into a coherent product, protect the experience from becoming a collection of competing requests, and give my team enough clarity to design a system that could handle the complexity without making users feel it.

The result was a robust internal platform designed around the way HireRight’s teams actually worked together: powerful enough behind the scenes to support the business, but thoughtful and approachable where people interacted with it every day.